Personalised gifts, carefully prepared.

Please check before ordering

Engraving is permanent. You are responsible for checking the spelling, punctuation and wording you submit before confirming your order.

Change of mind and customer errors

Personalised items cannot ordinarily be returned simply because you have changed your mind or supplied incorrect engraving details, subject to applicable South African law.

Faulty, damaged or incorrect products

If your item arrives faulty, damaged or differs materially from the order you approved, contact us promptly with your order number, a description of the problem and clear photographs where relevant. We will assess the issue and explain the available remedy under our policy and applicable law.

Contacting us

Please use our Contact page or the configured customer-service email address.

Applicable rights

Nothing in this policy limits consumer rights that cannot lawfully be excluded under South African law, including applicable protections under the Consumer Protection Act.