Question 1

Can I write my own engraving message?

Accepted Answer

Yes. Choose a suggested message or write your own. Follow the character limits shown beside each field and review the live preview before ordering.

Question 2

Can I personalise more than one item in the box?

Accepted Answer

Yes. Depending on the box you choose, you can personalise the board, tongs, knife and crate lid. The fields shown on your product page match the items included in that box.

Question 3

Can I change my message after ordering?

Accepted Answer

Engraving is permanent, so please check every field before placing your order. Contact us by email as soon as possible if you notice an error after ordering. We cannot guarantee changes once preparation has begun.

Question 4

What if I make a spelling mistake?

Accepted Answer

Please review your details carefully before checkout. Personalised items cannot be returned for customer spelling errors or changes of mind. Faulty or damaged products are handled under our returns policy and applicable law.

Question 5

Will the physical engraving look exactly like the preview?

Accepted Answer

The preview helps you check the layout and message. Natural wood grain, the physical engraving area and the finished appearance may vary slightly.

Question 6

How long does delivery take?

Accepted Answer

Allow 3–5 working days for engraving and preparation, followed by an estimated 2–4 working days for Aramex delivery. Weekends, public holidays and operational delays may affect timing.

Question 7

Do you deliver nationwide?

Accepted Answer

We offer Aramex door-to-door delivery nationwide in South Africa, subject to courier serviceability for your address.

Question 8

How much is delivery?

Accepted Answer

Delivery is R99 on merchandise orders below R899. Nationwide delivery is free on eligible merchandise orders of R899 or more.

Question 9

Can you guarantee delivery by a specific date?

Accepted Answer

We cannot guarantee an arrival date based only on the date selected on the product page. If you need a gift by a particular date, contact us by email before ordering so we can assess the timeline.

Question 10

Can I collect my order?

Accepted Answer

We offer Aramex door-to-door courier delivery only. Collection, parcel lockers and pickup points are not available.

Question 11

What is included in each box?

Accepted Answer

Each product page lists the exact contents of The Kole, The Braai Box and The Braaimeester. Compare the boxes before ordering to choose the right combination of personalised items and extras.

Question 12

What payment methods can I use?

Accepted Answer

Payment is completed through our Shopify checkout using the card and instant EFT methods available at checkout. Available methods depend on the configured payment provider.

Question 13

Do you offer buy now, pay later?

Accepted Answer

No. Our store does not offer buy-now-pay-later or instalment payment options.

Question 14

Can I send a gift directly to the recipient?

Accepted Answer

Yes. Enter the recipient's delivery address at checkout and add a handwritten card message to the box if you wish. Check the delivery details carefully before placing your order.

Question 15

Can I return a personalised gift?

Accepted Answer

Personalised products cannot be returned for a change of mind or customer-provided spelling errors. If an item arrives faulty or damaged, contact us promptly with your order details and photographs so we can assess the issue under our returns policy and applicable South African consumer law.

Question 16

Do you offer corporate gifting?

Accepted Answer

Yes. Corporate orders for The Braai Box have tiered pricing starting at 10 boxes. Visit our Corporate Gifting page to review pricing, branding requirements and the quote process.

Question 17

Can every corporate gift have a different recipient name?

Accepted Answer

Yes, individual recipient details can be arranged through the agreed corporate order process. Submit the recipient template and approve the final proof before engraving begins.

Frequently asked questions

Personalisation

Delivery

Products and payment

Returns and corporate gifting

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